Apple CoolSprings Galleria in Franklin, TN Closed now

Reviews about Apple CoolSprings Galleria

• ★ ☆ ☆ ☆ ☆

  August 08, 2019, by David Allard
  After years of being happy with Android phones, bought a new X, primarily because an app I use was supposed to perform much better, and so many people have extolled the simplicity and virtues of I phones. I went directly to the Apple store, and my first experience with them was poor. The Sales person, Steve, was good--no problem--Bought the phone and got it connected. The first advisor, Fred, was fine too, primarily setting up conversion from Android to IOS. But Fred left. The Android conversion did not take. So I was left without my apps, contact information, etc. and trying to navigate an operating system quite different from Android, with no assistance. Tyler, who replaced Fred, was passive and disinterested. He said, yeah the Android conversion doesn't work. So I said, what, I'm just supposed to figure all of this out? And he said, yeah, that's sort of it. So I struggled on my own, but the App store wouldn't load any of my programs individually. Tyler was long gone, and by this time, I had to leave. So the evening was frustrating, I have an expensive new phone that is not fully functional, and will have to go back to Apple. Suffice it to say, I expected so much more from Apple.