Mattress Firm Franklin in Franklin, TN Open now

Reviews about Mattress Firm Franklin

• ★ ☆ ☆ ☆ ☆

  August 15, 2019, by Leighton Linning
  I can't express how disappointed I was with the company's service. I'm not going into detail because I'm busy and your company has already wasted too much of my time. I had to travel to 4 different stores around Nashville to get 3 items (Mattress, Box Spring, and Sheet Protector). DON'T BE SURPRISED IF YOU GET SOLD SOMETHING YOU HAVE TO TRAVEL AROUND TOWN PICKUP YOUR PURCHASE. Granted, the Sales rep was friendly and I'll give the company credit on that point. However, once I unpackaged, the box spring had a hole. Delivery for replacement was a nightmare and company failed to accurately communicate with delivery men. Delivery men tried to deliver product 3 hours before schedule, gave me a lecture about not helping him out because he had nothing to do for 4 hours. Every single person I talked to continuously failed to recognize a problem, kept blaming everything on the delivery men, and never once offered to rectify the issue until I lost my temper. Still then it was placing all the burden on me to fix the issue and sacrifice my valuable work time. Your company is not organized and your product was not acceptable upon purchase.